Returns & Refunds Policy

Returns & Refunds Policy

To protect customer health and product safety, some pharmacy, personal-care, cosmetic, hygiene, mother-and-baby, and sealed products cannot be returned after opening or use.

Eligible Return Requests

A return request may be reviewed when the item is unused, unopened, in its original condition and packaging, and accompanied by proof of purchase. Incorrect, damaged, or defective items should be reported promptly after delivery with clear photos.

Non-Returnable Items

• Opened, used, or unsealed hygiene and personal-care products
• Products affected by improper storage or handling after delivery
• Items without original packaging or proof of purchase
• Products restricted from return by health, safety, or applicable regulations

Refunds

Approved refunds are issued through an available method after the returned item is inspected. Delivery charges may be non-refundable unless the issue resulted from an incorrect, damaged, or defective item supplied by us.

Contact customer support before sending any item back. Unapproved returns may not be accepted.